Samsung TV Plus is the entertainment system of the future. On your Smart TV, you can now view your favorite TV series, movies, and documentaries in 4K resolution. When the Samsung TV Plus not working, though, it’s difficult to appreciate all of the benefits Samsung TV Plus has to offer.
Fortunately, Samsung Support is ready to assist you! Our professionals will diagnose the problem and have you back to watching in no time. As a result, if your Samsung TV Plus isn’t operating, you’ll need to fix it. If your Samsung TV’s Smart Hub isn’t working, keep reading for ideas on how to fix the problem and get it operating again.
Why isn’t my Samsung TV Plus app working?
The Samsung TV Plus app was created to give consumers a streamlined method to access all of their favorite content in one place. However, the software is only compatible with a limited number of devices (Samsung devices).
Furthermore, numerous users have stated that the system does not work for them. We can assist you if you’ve been having problems with this app. However, here are some of the most common reasons why the Samsung TV + app does not work.
- Internet Connection Issues
- Network Configuration Error
- Outdated Firmware and Pending Updates
- Cache data that has been tampered with
- Service for Smart Hub Data Corruption Currently unavailable, etc.
How to fix the Samsung TV Plus app not working
To fix the Samsung TV plus app not working, follow these steps. These methods are also applicable to any Samsung smart TV. The answers are the same whether your smart TV is an older model or a newer model.
Method 1: Check for internet access
Samsung TV + is an online content delivery solution that necessitates consistent and faster internet access. Furthermore, if you have any issues with the streaming using the Samsung TV + app. This indicates that the internet connection is down.
You must ensure that your smart TV’s internet connection is operational. You may also examine the bandwidth of the internet to see how fast and reliable the network is. To check your Wi-Fi network’s internet speed, go here.
When your Smart TV’s internet connection fails. We recommend that you reboot your network and shorten the distance between your router and your smart TV. If the internet is still not working, contact your internet service provider to troubleshoot the issue.
Method 2: Restart your smart TV, router, or modem
There could be a general bug causing the app or the internet to malfunction. For example, software glitches, hardware glitches, bugs, inability to load material, and so on are all common issues. After power cycling, it’s simple to fix.
The cache and other temporary files are cleared from the device after a power cycle. In addition, the electronic equipment should be unplugged from the power source for a few minutes. It’s the most effective technique to get rid of common bugs.
To do so, disconnect the power cord from the wall outlet and wait 10–15 seconds. The power cord should then be plugged into a wall outlet. Turn on your smart TV and see if the error still exists when the router’s four lights blink.
Method 3: Modify DNS settings
There could be a problem with the network configuration if your internet connection isn’t working. Furthermore, the DNS server could be misconfigured or unavailable.
We recommend changing the DNS server address to Google DNS if your Samsung TV Plus isn’t working. To modify the DNS setup on your Samsung TV, follow the steps below:
- Step 1: On the TV remote, press the Menu/Home button.
- Step 2: Select Network from the drop-down menu under Settings.
- Step 3: Navigate to Network Status and then IP Settings.
- Step 4: Change the Obtain Automatically to Enter Manually setting in DNS Settings.
- Step 4: The Primary DNS address should be 8.8.8.8, and the Secondary DNS address should be 8.8.4.4.
- Step 5: Restart your TV after Save the settings.
Method 4: Update the Firmware on the TV
In general, the most recent firmware is to blame for improved performance. If, on the other hand, the firmware is out of date. This means that the Samsung TV + app isn’t working because of the upgrade.
Go to Settings > Support> Software Update > Update Now to update your Samsung smart TV. Following that, the smart TV will check for software upgrades. If the update is available, complete it by following the on-screen directions. Check to see whether the problem still exists.
Method 5: Install the latest version of the Samsung TV Plus app
If your smart TV has been upgraded but the app still does not work. It’s possible that the app is out of date. For example, if the app is updated, you can troubleshoot this issue. To accomplish this,
- Step 1: On the remote, press the Smart Hub button.
- Step 2: Navigate to Featured, then to Samsung TV plus app.
- Step 3: If the app has a little arrow suggesting that it needs to be updated, it should be updated.
- Step 4: Hold down the Enter key until the sub-menu shows on the screen.
- Step 5: After that, select Update applications and then Select All.
- Step 6: The update is the option to choose. The update will now begin.
Method 6: Test the Smart Hub’s Connection
When the internet is operating on other devices yet the issue persists, it’s a similar situation. This indicates that the smart hub is not connected to the internet. However, you can quickly determine whether or not the internet is down on Smart Hub.
- Step 1: From the home menu, select Settings.
- Step 2: Select Self Diagnosis from the Support menu.
- Step 3: Select Smart Hub Connection Test from the drop-down menu.
The test will now begin, and it may take several minutes. Check the outcome once it’s finished. If the status indicates that the internet is operational, then the internet is operational. Otherwise, go to your internet service provider about the problem.
Method 7: Turn off IPV 6 on your television
It’s possible that the IPV 6 is blocking the Samsung TV + app from working. However, by removing IPV 6 in your TV’s settings, you may quickly resolve this issue. To accomplish this,
- Step 1: From the home menu, select Settings.
- Step 2: Select the Network option from the General menu.
- Step 3: After that, go to Expert Settings and turn off IPv6.
- step 4: Check to see whether the problem still exists.
Method 8: Set the Correct Date and Time
It’s possible that the TV’s date and time settings are incorrect. Another cause of internet connection failure could be this. For example, if the internet is down, the Samsung TV plus will not function.
After changing the date and time, you can simply fix the Samsung TV Plus not working issue. To do so, follow these guidelines:
- Step 1: Select the General tab from the Settings menu.
- Step 2: Select Time from the System Manager menu.
- Step 3: Change the Clock mode to Manual by selecting Clock.
- Step 4: Now, on the television, set the right date and time.
- Step 5: Check to see whether the app is still not working.
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Method 9: Reset the network
It’s possible that the network settings have become corrupted. Furthermore, this problem could be caused by a faulty network configuration. Reset the network on your smart TV if you find yourself in this situation.
- Step 1: Go to Settings by pressing the Home button on the TV remote.
- Step 2: Select Network from the General drop-down menu.
- Step 3: Select Reset Network from the drop-down menu.
It will now ask you to confirm the reset procedure. The reset, however, may take a few minutes to complete. Connect your smart TV to WiFi after that and see if the error still exists.
Method 10: Reset the Smart Hub
Some apps and functionality may be disabled as a result of the faulty smart hub. Furthermore, if the smart hub is tampered with. This suggests that the Smart Hub is to blame for the Samsung TV Plus not working.
After resetting the smart hub, you can easily repair this. Furthermore, all data saved on the external device would be lost. Follow the instructions below:
- Step 1: Select Support from the Settings menu.
- Step 2: Select Self Diagnosis from the Device Care menu.
- Step 3: Select Reset smart hub and then type in 0.0.0.0 as the reset pin.
- Step 4: After that, connect your smart hub and turn on your Samsung TV plus.
Method 11: Reset your Smart TV to factory settings
If none of the previous suggestions worked for you, This indicates that the smart TV has been tampered with. However, by doing a factory reset on your Samsung TV, you can resolve this issue. Everything is erased, and the default settings are restored.
- Step 1: Select Support from the Settings menu on the home screen.
- Step 2: Select Self Diagnosis from the Device Care menu.
- Step 3: Select Reset and then type in 0.0.0.0 as the reset pin.
Set up your smart Hub after the factory reset is complete, and then check to see if the app is working properly.
Conclusion
Poor internet connection, corrupted data, and pending smart TV upgrades all contribute to Samsung TV Plus not working. However, after connecting your smart TV to secure the internet and updating the outstanding items, you may quickly resolve this issue.
After resetting the smart hub and TV, you can also clear the corrupted data. Was this article beneficial to you? Please let us know in the comments section. See more useful articles at my website blog2success.net.
