It’s critical to have good sound when watching DIRECTV shows or movies. Why is DirecTV no sound? Some of the symptoms you might be experiencing, as well as solutions, are included below. Our Troubleshooting Sound Issues page also has some useful information.
There is a sound problem on one of the channels
If only one channel has no sound or has sound distortion, it could be a broadcast network problem that will cure itself in a few minutes. Secondary Audio Programming (SAP) can, on occasion, cause sound difficulties. Switch back to the primary language if you’re listening to SAP:
- To bring up the info bar at the top of your TV screen, press INFO on your remote control.
- To highlight Audio/Video, press the right arrow button.
- Select English Dolby Audio.
There are sound problems on all channels
The remote control may be set to MUTE, or the audio/visual connections may not be firmly attached, causing sound problems. Cables may be damaged and not working properly, especially if you have dogs.
Check the remote control – On the remote control, press the volume up button. If the volume does not raise when you press the button, the remote control needs to be programmed. Learn how to program your remote control in the article Program your remote control.
Examine your audio/video cables. Are you connecting your receiver to your TV via another device, such as a stereo system? If that’s the case, take the following steps:
- Make sure the TV, the receiver, and any other devices linked to it are all turned on.
- To cycle through TV inputs, hit the TV INPUT button on your remote control (such as HDMI). Try configuring your remote control if nothing happens when you hit the button. For more information, see the page Program your remote control.
- If the issue remains, connect the receiver to the television.
- If the sound comes back, the issue is with the device that is linked to the television and receiver. Instructions for changing audio inputs and settings can be found in the device handbook.
If you’re not using another device to connect the receiver to the TV, the problem could be the cable. It could be that the cable is incompatible, or that the cable connection needs to be tightened.
Sound synchronization issues are a common occurrence
To solve the problem, try the following suggestions:
- Change the channel on your DIRECTV receiver if it doesn’t work. Changing channels makes it easier to sync the audio and video.
- Rewind the program you’re watching if you have a DVR. Fast-forward a few seconds, then go back to the live stream.
- Check to make sure it’s not the surround sound system. To see if the surround sound system is the problem, just use the TV speakers. Additional troubleshooting information can be found in the manual for your surround sound system.
Please let us know if you’re still having problems after checking all of your options.
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